Operations & Vendor Manager (Cognitive Debriefing & Clinician Review)
Hours
Remote, shifted & flexible schedule built around our US and European clients. Expect to work into the evening to overlap with the European business day and US business hours, extending later when handoffs or interviews require US overlap. Genuine comfort with this client-driven rhythm is essential.
About Cethos
Cethos is a life-sciences language company specializing in linguistic validation, Clinical Outcome Assessments (COA/eCOA), cognitive debriefing, and clinician review. We help CROs, pharma, biotech, medical device companies, and eCOA platform vendors run submission-ready, ISPOR-aligned translation and validation programs across global clinical trials.
The Role
You'll own the operational backbone of our cognitive debriefing and clinician-review (ClinRO) work — building the freelance talent network that delivers it and running the project management and QA that keep it compliant and on time.
What You'll Do
- Recruit, vet, and onboard freelance linguists, cognitive-debriefing interviewers, consultants, and clinicians.
- Grow and maintain a reliable vendor/freelancer network, with clear records of availability, languages, and specialties.
- Run project management for Cognitive Debriefing and Clinician Review projects within COA/PRO linguistic validation: scheduling, coordination, and delivery oversight.
- Own QA on these workstreams — ensure outputs meet methodology and client requirements before delivery.
- Coordinate patient cognitive interviews across languages and in-country interviewers.
- Partner with business development/delivery to scope, staff, and de-risk new projects.
What You Need
- Experience recruiting and onboarding freelance linguists, interviewers, or clinicians, and managing a vendor/freelancer network.
- Hands-on project management and QA experience on linguistic-validation, cognitive debriefing, or ClinRO work.
- Strong scheduling, coordination, and delivery-oversight skills across multiple languages/time zones.
- Strong written English and clear, professional communication.
- Willingness to work a shifted schedule (into the evening) to cover US and EU client and project hours.
Nice to Have
- Familiarity with ISPOR / ISOQOL good-practice methodology for COA/PRO/ClinRO.
- Experience coordinating patient cognitive interviews across languages.
- Background at an LSP, CRO, or eCOA vendor running COA/linguistic-validation delivery.