Privacy Policy

1. Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

• Name and contact information
• Company name and job title
• Account credentials
• Payment and billing information
• Communication preferences

Documents and Content

When you use our translation services, we collect:

• Source documents submitted for translation
• Translated documents and deliverables
• Project specifications and instructions
• Feedback and communications

Automatic Information

We automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent
• Referring website or source
• Cookies and similar technologies

2. How We Use Your Information

We use the information we collect for:

• Providing and delivering our services
• Processing payments and managing your account
• Communicating about projects and support
• Improving our services
• Analyzing website usage
• Complying with legal obligations
• Marketing communications (with consent)

3. Information Sharing and Disclosure

We may share your information in these circumstances:

• Service Providers: Trusted linguists and technology partners bound by confidentiality agreements.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.
• Legal Requirements: When required by law, court order, or government request.
• Protection of Rights: To protect our rights, privacy, safety, or property.

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate measures to protect your information:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments
• Employee training on data protection
• Confidentiality agreements with all personnel

5. Data Retention

We retain information for as long as necessary to fulfill the purposes for which it was collected.

Project documents are retained per our retention policy and applicable regulations.

6. Your Privacy Rights

All Users

You may have the following rights:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Opt out of marketing
• Request data portability

Canadian Residents (PIPEDA)

Under PIPEDA, you have the right to access and correct your personal information. Contact our Privacy Officer to exercise these rights.

European Residents (GDPR)

Under GDPR, you have additional rights including objection to processing, restriction, and lodging complaints with a supervisory authority.

7. International Data Transfers

We may transfer data internationally with appropriate safeguards including standard contractual clauses.

8. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on our website.

10. Contact Us

If you have questions about this Privacy Policy, please contact us: