1. Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

Name and contact information (email address, phone number, mailing address)
Company name and job title
Account credentials
Payment and billing information
Communication preferences

Documents and Content

When you use our translation services, we collect:

Source documents submitted for translation
Translated documents and deliverables
Project specifications and instructions
Feedback and communications related to projects

Automatic Information

We automatically collect certain information when you visit our website:

IP address and device information
Browser type and operating system
Pages visited and time spent on our website
Referring website or source
Cookies and similar tracking technologies (see our Cookie Policy)

2. How We Use Your Information

We use the information we collect for the following purposes:

Providing and delivering our translation and localization services
Processing payments and managing your account
Communicating with you about projects, updates, and support
Improving our services and developing new features
Analyzing website usage and optimizing user experience
Complying with legal obligations and protecting our rights
Marketing and promotional communications (with your consent)

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers: We work with trusted linguists, translators, and technology partners who assist in delivering our services. These parties are bound by confidentiality agreements.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Legal Requirements: We may disclose information when required by law, court order, or government request.
Protection of Rights: We may share information to protect our rights, privacy, safety, or property.

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure access controls and authentication
Regular security assessments and audits
Employee training on data protection
Confidentiality agreements with all personnel and contractors

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the nature of the information and the purpose for which it was collected.

Project documents and translations are retained according to our document retention policy and applicable industry regulations, unless you request earlier deletion.

6. Your Privacy Rights

All Users

Depending on your location, you may have the following rights:

Access your personal information
Correct inaccurate or incomplete information
Request deletion of your information
Opt out of marketing communications
Request a copy of your data in a portable format

Canadian Residents (PIPEDA)

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access and correct your personal information held by us. You may also withdraw consent for certain processing activities. To exercise these rights, please contact our Privacy Officer.

European Residents (GDPR)

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to object to processing, request restriction of processing, and lodge a complaint with a supervisory authority. Our legal basis for processing includes contractual necessity, legitimate interests, and consent.

7. International Data Transfers

As a global translation service provider, we may transfer your information to countries outside your country of residence. When we transfer data internationally, we implement appropriate safeguards to protect your information, including standard contractual clauses and ensuring our partners maintain adequate data protection standards.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: